Royal College of Art
Graduates: 2022
Specialisms: Graphic Design / Service Design
My location: London, United Kingdom
First Name: Alessandro
Last Name: Castorino
University / College: Royal College of Art
Course / Program: Service Design MA
Graduates: 2022
Specialisms: Graphic Design / Service Design
My Location: London, United Kingdom
Website: Click To See Website
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The project which best reflected my newly acquired service design skills is the final project I undertook in a partnership with the European NIO car manufacturing branch, developing a service that could overcome the shortcomings often associated with autonomous vehicles. These include a lack of proper introduction and training on how to operate and understand the system, as well as learning long-term operating and understanding skills for the user. The outcome was meant to correct this and allow for smoother integration of their vehicles and driverless products. The result is an onboarding service named NIO-NISM, that catalyzes the efficiency of the Self-Driving (SD) adoption journey and its experience for Hands-off (Level-3) autonomous users. The purpose of this service is to focus on the onboarding journey for a much broader user base than before, which current vehicles fail to highlight. Medium: Onboarding catalyzing service for a smoother hands-off onboarding autonomous experience In Collaboration with: NIO WEBSITE LINK: https://acastorino1998.wixsite.com/alessandro-portfolio/copy-of-alternative-to-recall